Frequently Asked Questions

What is Rubys Creations Based out of ?

We are Having exclusive showroom in sector 17 Chandigarh ,India and also running online store from this office only . 

What are our products made in?

Rubys Creations offers jewellery made of mixed metal alloy ( combination of silver , brass and gold alloy ), in combination with Cut Glass polki ( real replica of diamond polki in look )and semi precious & artificial stones, depending on what complements each design. We offer options for customised jewellery, but only in pure sterling silver with artificial polki or Moissanite stones .we do undertake orders in real gold and diamond polki 


Are the colour of the product shown on the website is accurate?

We strive to maintain high precision in the colours displayed on our website. However, please note that there may be slight discrepancies in the colours due to the lighting during photography. Additionally, variations in screen resolution may impact the visual accuracy of our product representation. For the most accurate information, please consider reviewing the product dimensions and details provided.

Our products are crafted and assembled by hand, which means that the hues of colored parts may differ slightly due to their inherent characteristics and availability.

How do I choose the Correct size?

Size is an important factor  while choosing right jewellery for you , you may check bangle size chart in bangles category we'll be happy to assist you in the process. Get in touch with us on WhatsApp : +91 9815993988 or email:


Can I connect with you to solve my doubts and place an order over the phone?

yes, you can connect over the phone for any query or confusion regarding choosing your jewellery ,customisation or even placing your order over a call .

you may connect at +919815993988

What methods of Payment does Rubys Creations accept? and is it safe to pay online on your website?

We Accept most cards like Visa, Master, AMEX, wallets ,UPI and Paypal.

Your details are completely safe with us. We do not save any card details and all the payment procedures are absolutely secure.

For COD please reach out to us on WhatsApp +91 9815993988

Are there any shipping charges and will I have to pay duties and taxes additionally ?

We provide free shipping on all our orders across India if your cart value is above ₹5000, and if below that you will get charge flat shipping rate that is ₹200. Express shipping is available for additional cost only in selected pin codes. For Express delivery, please reach out to us on WhatsApp +91 9815993988 before placing the order.
USD 32 (min) shipping charge per order for delivery outside of India

The duties and taxes (if shipped outside India) shall be borne at the recipient’s end.

How do I know that my order is shipped and how long does Rubys Creations take to ship?

Once shipped, you will be receiving an email or SMS from our end with the tracking number and order id.

We require 2 to 3 working days to process the order as it undergoes quality check before dispatch. The order can take anytime between 3 to 7 working days to be delivered for domestic consignments and 5-15 working days for international consignments. You can reach out to us over email ( if your order is undelivered within the stipulated time or track your order using the tracking number shared with you at the time of dispatch.

In case if a product does not qualify the Quality check , the dispatch from our head office can take upto 7 days .

Can I return my order?

No, we didn't take return for any products, Please refer to our Refund and Return policy

How do I get an item repaired and what is the warranty on products purchased from Ruby creation?
How do I clean? And store my jewellery ?